Friday, April 20, 2018

Does your Swim Smooth Squad app keep crashing? If so, here's what to do!

Dear Swimmers

Several of you have brought it to my attention this week that during the checkout process on the Swim Smooth Squad app on an iPhone, when you're attempting to but some more session credits, the app will crash preventing you from topping up your account. This will be affecting you I'm told if you've recently updated your phone to iOS 11.3. Apologies if this has caused you some grief!

How to fix it:

  1. press and hold on the Swim Smooth Squad app icon on your phone to make it jiggle around and give you the option to delete the app by pressing the "X"
  2. open your app store and search for "Swim Smooth Perth" or simply follow this link
  3. reinstall the app and you should be good to go again (don't forget to log back in of course)
  4. alternatively, this link will allow you to login from your desktop / laptop computer and top-up that way

Hope that helps! Have a great weekend!

P.S we've got some last minute cancellation spots available in tomorrow's NEW Saturday Stoic Sunrise Swim at Claremont Pool 0530-0700 - please use the app to register - thanks! It's a cracking little set tomorrow!



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